內羅畢機場雅閣大酒店 (Argyle Grand Hotel Nairobi Airport)

房間價格貴 配置一般 在非洲總體環境算不錯的！就是奔著好評來的想著貴就貴一點，結果客房服務這一塊真是一言難盡 開始定了一天的房間 覺得離機場比較近又預訂了一天 好傢伙 ，讓客房服務員來打掃衞生 恩是從早上喊到了晚上 一共喊了四五遍 ，最後都到晚上了親自下去前台直接發火了，才來了服務員象徵性的整理了一下床鋪，收了一下垃圾桶，房間的水依然一瓶不放，英文不好的真不建議住這個酒店，非常非常差的體驗感……強烈不推薦

나이로비에서 비행기 시간이 맞지 않아서 공항 근처 호텔을 찾는다면 최고의 선택일 것 같습니다. 공항에서 5분 정도 거리여서 매우 가깝고 셔틀도 제공합니다. 이틀을 묵었는데 객실, 음식, 시설과 서비스 등 나무랄 곳을 찾기 힘들었습니다 (솔직히 5스타보다는 4.5스타 수준) 트랜짓 호텔로 적극 추천합니다. 시내까지는 거리가 있기 때문에 시내 관광은 불편합니다.

The hotel supposed to provide free transport to airport and while we checked in we indicated the time required as per the electronic notice board at 4 30am. The front desk told us the schedule shown was not updated. The free transport is only every hour as in either 4 am or 5am. We chose 4 am. The next morning when went to the front desk, the manager in-charged mentioned there was no booking. At the same time, they advised us free transport is only for certain hour. They show us the updated notice. We do not have a choice but to pay for the transport to airport. This is not fair to the guest that we are not informed of the change and the schedule and price charged changed overnight.

飯店機場接送服務非常好，要記得先和櫃檯預訂、確認時間，房間乾淨整潔，早餐的種類選擇非常多，另外櫃檯服務人員Eric 非常用心，我沒有收到應該寄來飯店的包裹，Eric 幫我打電話聯繫對方，還好隔天順利收到包裹，非常感謝Eric 的幫忙，請一定要表揚如此優秀的員工！

致雅閣酒店 此次在肯尼亞的旅程中，接連發生的意外本讓我們焦慮萬分，是貴酒店的專業、熱忱與細緻，讓我們最終收穫了滿滿的溫暖與安心。 先是護照不慎遺失，在我們手足無措之際，貴酒店立刻安排工作人員趕往機場，幾經周折從坦桑尼亞把護照追回，那份不放棄的耐心與高效，讓我們深深感動。未曾想不久後電腦又意外丟失，酒店團隊再次積極協助尋找，最終失而復得，這份遠超期待的負責，更讓我們倍感踏實。 更想特別提及的是，貴酒店不僅環境優美乾淨，處處透著整潔與雅緻，連早餐都藏著驚喜——那碗地道的中國牛肉麵，在異國他鄉嚐到熟悉的味道，瞬間消解了旅途的疲憊，讓我們感受到了貼心的關懷。 這些細節串聯起來，讓我們在遭遇意外時少了慌亂，多了底氣。貴酒店的服務不僅專業，更充滿了溫度，也讓我們對貴酒店的美好印象更加深刻。 特此致謝，感謝每一位為我們奔波的工作人員，這份情誼我們會永遠銘記。 祝願貴酒店生意興隆，一切順遂！ 孔劍凌 2025年7月20日

衞生：乾淨，房間大 設施：設施齊全，洗漱用品，拖鞋，燒水壺一應俱全，插頭是通用的，不需要轉換器 環境：環境漂亮 服務：服務好，還有免費的接送機（我是寫郵件預約的，要提供航班號），早餐豐富，還有很多中式料理，比如蘭州拉麵，雖然不正宗但有比沒有好。點了杯拿鐵非常醇厚，好喝。

房間不錯，價格一般。就是周圍餐廳沒有，從機場到酒店，需要拐個大彎。叫車也比較方便，有去機場的大巴，但是是班車。

I recently stayed at the Argyle Grand Hotel near Nairobi Airport for a short transit visit and overall found it to be a well-designed and welcoming property. From the moment we entered, the grand high-ceiling lobby left a strong first impression. The space is both elegant and vibrant, with a lively café that adds to the hotel’s energetic atmosphere. Although our stay was brief and we didn’t get to explore the entire property, a few key observations stood out: Room Comfort & Facilities The room was spacious, well-maintained, and offered a comfortable environment for rest. All essential amenities were available and thoughtfully arranged. However, one practical inconvenience was the design of the bedside power sockets. If you’re using a larger adapter—such as the standard Apple three-pin plug—you won’t be able to connect it properly due to the tight placement. A more flexible socket layout would greatly improve guest convenience. Room Service Pricing We attempted to order a glass of juice and were quite surprised by the pricing. The staff informed us that a single glass of juice costs KES 900, with an additional KES 1,000 delivery service charge—surpassing the cost of the item itself.As someone with over 18 years of professional experience in the hospitality industry, this was the first time I’ve encountered a hotel charging a room service delivery fee that exceeds the price of the item. This pricing structure felt unreasonable and could certainly benefit from greater transparency and guest-friendly adjustments. Reception & Staff The front desk team was highly active and professional. They ensured all guest details were carefully managed and provided helpful support throughout the stay. Their warm demeanor and attentiveness were much appreciated. Shuttle Service The hotel provides an airport shuttle service, which is a valuable and convenient offering. The driver was polite and extremely helpful. However, punctuality was an issue. We were informed that the shuttle would depart at 5:00 AM, and we arrived in the lobby 10 minutes early. Unfortunately, the shuttle left 15 minutes late because other guests were delayed. For an airport transfer, such delays can cause serious inconvenience—especially for guests with early flights. We recommend enforcing a maximum wait time of 5 minutes to ensure fairness and timeliness for all travelers. Noise Levels While the room was otherwise quiet and relaxing, there was noticeable music playing in the evening, which may disturb light sleepers. This is something to consider if you’re seeking an early night before a flight. Final Thoughts The Argyle Grand Hotel offers a visually stunning environment, comfortable accommodations, and excellent service from its staff. With a few adjustments in pricing policies and shuttle scheduling, it has the potential to deliver an outstanding guest experience. For those transiting through Nairobi Airport, it remains a solid and worthwhile option for a short stay.

這個酒店離機場約六公里，感覺比較新，有游泳池，大草坪，景觀很好。房間有拖鞋，但無茶葉包咖啡等。WIFI網速一般般。中國的插頭可以直接用。早餐晚餐是自助付費的，價格不低。

這是一家中國人開的酒店，房間跟國內酒店一樣設施，乾淨衞生，酒店整體環境都很好！工作人員服務也很好！早餐的第一個窗口煮麵的帥哥會説中文，煎蛋也好吃。大門有安檢注重安全，距離機場很近，還有班車接送。下次有機會再來了還訂這家酒店。